Store Policies

Hello! Thank you for being here. We strongly recommend reading our shipping and return policies below to ensure a seamless shopping experience. ❤️

⚠️ Important Notices & Order Guidelines

Please Read Before Placing an Order:

• No Cancellations: Once an order has been placed and processed, it cannot be cancelled.

• No Bank Refunds: We strictly provide store credit only for returns. We do not issue cash or bank refunds.

• Shipping Fees: Shipping costs are non-refundable. All return and exchange courier costs must be handled by the customer.

• Delivery Discrepancies: Please inform us within 24 hours if your tracking shows "Delivered" but you have not received the parcel. Beyond 24 hours, we cannot address the issue with our courier partners.

• Courier Delays: We are not responsible for courier-related delays, but we will always work to ensure your package reaches you as quickly as possible.

• Discount Codes: Discount codes cannot be combined. Only one code can be applied per order.

• Right of Refusal: Shop Jiji's reserves the right to refuse returns or exchanges that do not meet our requirements.

👚 Size Exchanges

Steps for a Size Exchange:

1. Email Us: Contact contact@shopjijis.com within 7 days of receiving your product.

2. Subject Line: Use the format: EXCHANGE - [Your Name] - [Your Order Number].

3. Ship the Item: Because we do not have a reverse pickup facility, you are responsible for booking and paying for your own return courier.

4. Processing: Our team will notify you once we receive the courier and confirm the size change.

Exchange Shipping Fees:

• We will courier the new size back to your address free of charge for the first exchange.

• If you need to exchange the same item a second time, an additional courier fee of 100 will apply.

👜 Style Changes & Returns

Steps for a Return or Style Change:

1. Email Us: Contact contact@shopjijis.com within 7 days of receiving your product with your order number and the reason for the return.

2. Subject Line: Use the format: RETURN - [Your Name] - [Your Order Number].

3. Ship within 5 Days: Once we confirm via email that the return is accepted, you must courier the parcel back to us within 5 days.

4. Return Condition: Items must be returned in their original condition: unused, unwashed, with all original packaging, tags intact.

5. Courier Booking: As we do not offer reverse pickups, you are responsible for booking your own return courier.

Receiving Your Credit:

Once our team receives and inspects the item to ensure it is unused and properly tagged, we will issue your store credit. You can then use this credit to choose a new style or item on our website.

💳 How to Use Your Store Credit

Store credits and gift cards are non-refundable and cannot be converted back to cash.

• Delivery: Once approved, your store credit will be sent via an automated email to your registered email address. (If you can't find it, please check your Promotions or Spam folders).

• The Code: The email contains a unique code representing your credit amount (excluding original shipping charges).

• Redemption: Simply apply this code at the checkout screen on your next purchase.

• Partial Use: If you don't spend the full amount at once, the remaining balance stays on the same code for your next order.

• No Expiration: There is no expiry date on our store credit—shop whenever you like!

📐 Size Customization

We want your pieces to fit perfectly! We offer minor length alterations (making dresses, trousers, or skirts 1–3 inches longer or shorter) at no additional cost.

• Design Limitations: We can only alter lengths; we cannot alter or change the core design of the piece.

• How to Order: Please email us before ordering. Once we confirm fabric/production availability, you can place your order on the website.

• Final Sale: We do not accept exchanges or returns on customized items as we cannot repurpose them. Please ensure you send highly accurate measurements.

🚨 Damages & Product Issues

Please inspect your order immediately upon arrival.

• Reporting Damage: If you receive a defective, damaged, or incorrect item, email us immediately. You must provide clear photos of:

  1. The product defect

  2. The outer courier pouch

  3. The original packaging/wrapping (including the protective sleeve).

• Resolution: For verified damaged or incorrect items, we will arrange for the product to be collected.

• Replacements: Faulty items can only be replaced with the exact same product or substituted for store credit.

🕒 Customer Care Hours

We read and respond to every message!

• All emails and DMs will be addressed within 24 hours of receipt.

• To maintain a healthy work-life balance, our customer care team is not operational on weekends. Any messages sent over the weekend will be handled promptly on Monday. We appreciate your patience and understanding!